Driving Digital Transformation & Delivering Exceptional Service in Challenging Situations

Tiago is an Operations Leader with 15+ years of experience overseeing HR, customer service, supply chain, eCommerce, and all other activities for a fast-paced commercial pharmacy that serves 1000+ visitors daily. His role requires an attentive, solution-oriented approach as he leads teams to position the pharmacy as a pillar within its community while enforcing strict compliance.

As an essential worker throughout the pandemic, he met a surge in demand and facilitated 100K COVID tests while meeting health and safety recommendations and putting customers at ease. Tiago sparked his pharmacy’s digital transformation to streamline order fulfillment, embrace eCommerce, and mitigate risks. His ability to maintain calm under pressure would be invaluable as he prepares to make a career change using lessons gained from the Executive MBA at Porto Business School. Exposure to executives in other industries in a collaborative environment and learning from knowledgeable professors showed Tiago how different sectors face comparable challenges, especially concerning their supply chains.

His commitment to innovation, continuous improvement, and making quality health services accessible to communities are at the forefront of his pursuits. He would make monumental contributions to his next employer because he is fast to identify solutions, doesn’t hesitate during crises, and thrives on teams of all sizes.